By participating in our Loyalty Program, you agree to the collection and processing of your personal information in accordance with this Privacy Notice.
We may collect and process the following personal information for the Loyalty Program:
i) Your identity and contact details;
ii) Your purchase history; and
iii) Your preferences and interests.
This information is used for the following purposes:
i) Issuing, managing, and redeeming Q-points;
ii) Personalizing offers and discounts; and
iii) Improving your shopping experience with us.
Your personal information may be shared with third-party service providers for Loyalty Program management purposes and business analytics.
Thank you for choosing Quickmart!
Visit any of our Quickmart Stores and fill in the membership application form at our Customer care desk or registration booth and start earning your Q-points. You will be required to provide an ID/Passport copy and Phone No. to register.
For every KES 100 (exclusive of taxes) spent at any Quickmart store, you will get one loyalty point, which is redeemable at a value determined by Quickmart management. The more you shop at Quickmart, the greater the Q-points you earn.
Redemption of Q-points will be at any Quickmart store. The redemption period will be declared by Quickmart Management. At redemption, you shall be required to present your ID No. and Phone No. at the paying point.
1.1. The Q-points is a digital loyalty card program established by Quickmart Ltd, P.O. Box 2361-00621 Village Market, Nairobi ("Quickmart”), to reward its loyal customers.
1.2. The use of the Q-points signifies your unconditional acceptance of the following terms and conditions governing the membership and use of the Q-points.
1.3. These terms and conditions, as varied from time to time, constitute the Agreement between you and Quickmart with respect to the issue and use of the Q-points.
1.4. By signing the Application Form, you shall be deemed to have read, understood, and agreed to be bound by these conditions.
2.1. In these conditions:
"Q-points” means the redeemable reward points awarded to you by Quickmart for each KES 100 (exclusive of taxes) spent at a Quickmart store;
"Q-points loyalty program” means a numbered digital loyalty ID registered to you by Quickmart;
"Q-points loyalty account” means the account maintained by Quickmart in connection with your Q-points transactions;
"Q-points holder” means you, the registered holder of a numbered Q-points issued to you by Quickmart.
3.1. Quickmart has, at your request, registered a Q-points loyalty account in your name to enable you to obtain, accumulate, and redeem Q-points.
3.2. The Q-points loyalty account is registered at the absolute discretion of Quickmart and is usable at all Quickmart stores.
3.3. The Q-points loyalty account is registered to persons above 18 years.
3.4. Quickmart may offer special discounts and promotions to Q-points loyalty accounts, and you will be eligible for such special discounts or promotions.
3.5. Quickmart may, at its discretion, partner with other entities to offer promotions or discounts to Q-points loyalty account holders.
3.6. The Q-points is not transferable and may only be used by the registered Q-points loyalty account holder or their authorized agent.
3.7. The Q-points remain the property of Quickmart at all times.
3.8. Quickmart may suspend, terminate, or repossess your Q-points in cases of breach of terms, fraudulent activity, or misleading information.
3.9. Accounts dormant for over 12 months may be suspended or terminated.
3.10. Quickmart is not liable for misuse of Q-points by third parties.
4.1. You earn one Q-point for each KES 100 (exclusive of taxes) spent at Quickmart.
4.2. Points are recorded on purchase receipts.
4.3. No interest is earned on Q-points.
4.4. Quickmart may issue bonus points at its discretion.
4.5. To earn points, provide your registered phone/ID number at checkout.
4.6. Points are not awarded for purchases via credit notes or Q-points redemptions.
4.7. Redemption periods and values are declared publicly in stores.
4.8. Q-points can only be redeemed for goods and services.
4.9. Only registered account holders can redeem Q-points.
4.10. Q-points cannot be exchanged for cash.
5.1. Communication is sent via email or SMS and is deemed received after 12 hours.
5.2. Quickmart is not liable for system failures or force majeure events (e.g., insolvency, disputes, natural calamities, or war).
5.3. Terms and Conditions can be amended at Quickmart's discretion.
5.4. Q-points expire 12 months from the joining date.
